Complaints Procedure

COMPLAINTS PROCEDURE

As a firm we are committed to a high level of quality legal advice and client care. In the unfortunate event of something going wrong we would need you to notify us as soon as possible. This will assist us to maintain and improve our standards of service. If you are dissatisfied with any aspect of the service you have received, please contact us on 0800 619 1167 or email Complaints@swiftimmigration.co.uk or by post to our office at Complaints ,Swift Immigration Ltd ,Ground Floor, 2 Woodberry Grove, London, England, N12 0DR.
Our complaints procedure
If you have a complaint, please contact us with the details. If we have to change any of the timescales set out below we will notify you.

What will happen next?
1. Within 2 weeks of receiving your complaint we will send you a letter acknowledging your complaint and ask you to confirm/ explain the details. In certain cases we may request for us to meet in person to clarify certain details.

2. We will then record your complaint in our central register and open a file for your complaint and investigate your complaint. This may involve one or more of the following steps.
• We will consider your complaint again. We will then send you my detailed reply or invite you to a meeting to discuss the matter.

3. Within two days of the meeting we will write to you to confirm what took place and any solutions we have agreed with you. In appropriate cases we could offer an apology, a reduction of any bill or a repayment in relation to any payment received.
Swift Immigration Ltd intends to resolve any complaint within 6 weeks of receiving it.

Please note that if you are not satisfied with our response to your complaint or if you do not wish to complain Swift Immigration Ltd, you may at any time complain directly to the our immigration supervisor.

Our supervisor Mr Dandes at DDR Legal LLP can be contacted at:
Complaints@DDRLegal.co.uk Regulated by the UNBR.

If you wish to complain direct to the the UNBR, who regulated the Supervisor, you can complain to the the OISC who will forward the complaint on to them. Please note that the OISC only regulates OISC advisors. In case of a complaint, they will pass on the complaint to the UNBR.